Customer Success Manager

About the Role

Join our Customer Success team to help our enterprise clients get the most out of our platform. You will own a portfolio of accounts and be the primary point of contact for renewals, expansions, and health.

Responsibilities

• ✓Own a portfolio of 30–50 enterprise accounts
• ✓Drive onboarding, adoption, and renewal for each account
• ✓Identify expansion and upsell opportunities
• ✓Act as voice of the customer internally
• ✓Coordinate escalations with support and engineering

Requirements

• •3+ years of customer success or account management experience
• •Track record of hitting renewal and expansion targets
• •Excellent relationship management skills
• •Experience with Salesforce and customer success platforms
• •SaaS background preferred

Benefits

• ★Base salary plus variable compensation
• ★Hybrid work model
• ★Full benefits package
• ★Company-wide retreats
• ★Career growth path to Senior CSM and beyond